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Technical Support
Coriolis Composites engineers and technicians are committed to supporting your AFP cell activity.
Contact Coriolis support
Telephone support is available to Coriolis customers during normal business hours.
Telephone: +33 (0)2 97 59 45 25
Email: support@coriolis-composites.com
For optimal technical support
Coriolis Composites strongly recommends that customers connect their machines to an internet source. The Customer Service can therefore provide remote diagnostics and troubleshooting.
Service Contracts
Once the machine guarantee has ended, the customer can benefit from a service contract with prority access to the telephone support service.
Spare Parts
Coriolis Composites stocks all parts that could potentially cause machine downtime and these are typically shipped within 48 hours of receiving a customer’s order.
For a quotation or any questions:
Telephone: +33 (0)2 97 59 45 25
Email: support@coriolis-composites.com
Consumable parts
Coriolis Composites holds a stock of all consumable parts for the full product range. All orders of consumable parts are subject to a quotation with the latest prices in force.
Spare Part Kits
For customers wishing to stock spare parts on site, Coriolis Composites proposes Spare Part Kits. These kits are tailored to cover the requirements of customers with AFP Cells that are located close to our stock as well as those at overseas locations requiring a high degree of autonomy.
Preventive Maintenance
Coriolis Composites provides expert maintenance activities throughout the life of your machine
We classify maintenance activities under three levels of increasing complexity.
Preventive maintenance
plans
LEVEL 1
Simple operations
High frequency
Replacing consumable parts
LEVEL 2
Operations which require some mechanical skills
Less frequent actions
At least once per year
With subscription
to a Service Contract
LEVEL 3
Operations which require Coriolis expertise
Frequency of once per year or less frequent
Reviewed and optimized each year, in line with the AFP Cell age & usage
Maintenance Training
LEVEL 1 & 2:
Learn how to perform regular checks and maintenance activities to ensure optimal machine performance.
LEVEL 3:
Aquire detailed knowledge of the machine subsystems and their interactions for efficient trouble-shooting.
Service Contracts
Coriolis Composites proposes three levels of Service Contract, comprising Technical Support and Preventive Maintenance. This contract can be adapted to accommodate specific customer requirements.
A quotation is provided on request and includes a tailored preventive maintenance plan.
Service LITE
Suited to a customer working 8hrs/day
Standard Customer Support
Maintenance Lite
Service PRO
Suited to a customer working 8-16hrs/day
Standard Customer Support
Maintenance Full
Service GOLD
Suited to a customer working 16-24hrs/day
Customer Support 24hrs
Maintenance Full
Additionnal services
Coriolis Composites offers additional services such as training, HMI updates and on-site expertise.
The customer service provides maintenance training on request
Coriolis Composites runs training programs for customers wishing to train personnel to maintain their AFP Cells.
This can be arranged on a Customer AFP Cell or on a Cell at one of the Coriolis facilities.
For further information on additional services please contact:
Telephone: +33 (0) 2 97 59 45 25
Email: support@coriolis-composites.com
TRAINING
Coriolis Composites provides Operator and Maintenance training with the delivery of a new machine.
HMI UPDATE
Coriolis Composites can update machine HMI software allowing access to new functions developed by our experts: speed, new features, data exports…
ON-SITE MACHINE EXPERTISE
Coriolis Composites can provide expert inspection of your machine to suggest optimization through upgrades or improved maintenance.